POLICIES

During the pandemic, we are following safety restrictions from the Salt Lake Health Department.

1. DO NOT come to your appointment sick. We are required to turn away anyone with symptoms or recent exposure. Please cancel as soon as you know, by texting 801-309-8422. Individuals at a higher health risk are asked (by the government) to stay home, these restrictions do not guarantee safety.

Failure to confirm (or receive reminders) does not cancel your appointment. If you're unsure of your appointment, call or text us to confirm. To make sure guests are receiving accurate reminders, online booking is mandatory for your first visit. This allows you full control of the contact information.

2. First time guests please arrive 10 minutes early to answer the health questions.

3. Please do not bring anyone to your spa session, visitor traffic is limited for safety. Our waiting room is closed to ensure social distancing. Please text Jen when you park, she'll let you know when to come in. We ask that everyone wash their hands as soon as they enter.

4. Bring a face mask to wear during your visit and service. For facials, you are required to wear a mask for the sign-in and check-out but can remove it for the treatment. Your service provider is required to wear a mask during the service.

5. The number of clients we can accommodate each day is reduced. Please plan ahead to secure your time slot.

6. Appointments canceled at short notice (less than 24 hours ahead) will be responsible for a fee equal to 50% of the service price. "No contact, no show" guests will be responsible for the full cost of the session and will not be able to rebook until balance is paid, if at all. 

7. If you arrive late, or begin late due to paperwork or restroom break, your session may be shortened to ensure that appointments following yours start on time. When this happens, you will be responsible for the full cost of the original appointment length.

8. Please understand that we will not be held responsible for lost or stolen items and we ask that you leave valuable items at home.

9. Our services are NOT sexual. Any inappropriate behavior will result in a canceled session and police involvement.

10. Prepaid services and gift certificates are nonrefundable, please make sure our spa, schedule and style of treatment is a good match before purchasing. All unused packages expire after one year unless arrangements are made. Any specials or discounted offers are not valid when combined with other special offers, and space is not guaranteed. No substitution requests will be allowed on specials.

11. We sometimes send information or promotions to your email, but we never give your information to anyone else without permission. If you do not wish to receive these, you may click "unsubscribe" at the bottom of the email message. Emails may come from our 2 computer systems, so unsubscribing from one does not automatically unsubscribe from both. Privacy Policy

*Prices, Business Hours, Specials and policies are subject to change without notice. Email innerglowmassageandspa@gmail.com for information.